Our list of frequently asked questions may provide some of the answers you are looking for. Click on the relevant question below to find out more about TeachingShop.com and our digital educational products.
Please use our online contact form by clicking on the Contact Us
link at the bottom of the page. Be sure to take a look at our Help
section first, as you may find the answer you’re looking for right here.
An eBook or electronic book is a digital version of a print book that has been adapted and formatted for reading on a digital screen.
To offer you the widest possible range of top quality digital educational resources, TeachingShop.com sources products in a variety of formats as they are made available by our publishers and distribution partners.
There is not one universally accepted format for eBooks, so TeachingShop.com offers eBook titles in two types based on one of the most popular digital format – Adobe® PDF (.pdf). The file format you need to purchase will depend on how much flexibility you need for copying and pasting text from your eBook. Find out more on the Selecting an eBook File Format
page in the Help section.
Here’s a brief summary of formats, their compatible devices and what they deliver:
- PDF: Suitable for most devices including PC and Mac laptops or desktops, and eReaders. If you have a smartphone or Apple device, you will need to download a PDF reading app. Printing is permitted, but text copying and pasting has been disabled by the publisher.
- PDF+ Suitable for most devices including PC and Mac laptops or desktops, and eReaders. If you have a smartphone or Apple device, you will need to download a PDF reading app. This format allows you to copy and paste text, and print PDF+ eBooks.
You can check if there are any printing or copying restrictions on the eBook you wish to purchase by clicking the ‘Product Information’ tab on the product's page. For more information about eBook formats, see the Selecting an eBook File Format
page in our Help section.
You can use a variety of digital devices, including desktops, laptops, eReaders, and electronic whiteboards, as well as Apple iPad, iPhone, iPod Touch and Android smartphones. For instructions on how to read our eBooks on your favourite digital device, see Reading Your eBooks
in the Help
Take a look at Reading Your eBooks
in the Help
section of our website for full instructions on how to read our eBooks on your favourite digital device.
DRM stands for Digital Rights Management, and relates to legal restrictions on sharing digital products. The publisher or author of an eBook determines the level of restrictions to be applied to each eBook sold on TeachingShop.com
currently sells educational software for use on laptop or desktop Macs and PCs, as well as electronic whiteboards using Windows or Mac operating systems. Some software may only be suitable for use on either a PC or Mac, so please read the product description and select your product carefully.
When you go to the checkout page, enter your allocated code into the ‘Promo code’ box. If the code is valid, the prices in your order summary will automatically update to show the discounted price.
You can pay for TeachingShop.com products in US Dollars, Australian Dollars, British Pounds or Euros using PayPal, Mastercard, Visa and American Express.
We are legally required to obtain billing information from our customers. It’s also essential for us to determine which products you have the rights to purchase (decided by publishers) based on the territory in which you live.
Please choose products and file formats carefully, as we are only able to provide a refund if the product is defective OR it is not in accordance with the order confirmation AND you have not downloaded or installed it.
To claim a refund you must provide your full order details within three (3) days of purchase using our contact form
. Please refer to our refund policy in our Terms of Purchase
for more information.
Some products are published with territorial restrictions, applied by the publisher or author. This means TeachingShop.com is only permitted to sell and supply these products if your billing address falls within the specified geographic locations. See Territorial restrictions
for more details.
TeachingShop.com will attempt to filter your search results to ensure you are only able to view the products available in your region. To access products in other geographical locations, or to ensure your location is correctly identified, please sign in to your account and update your address details with a valid credit card registered to the billing address provided.
Click on the Register
link at the top of the page. Fill in the required fields, then read and accept the TeachingShop.com Terms and Conditions
to create your free member account and gain access to a variety of useful tools.
If the email is no longer in your deleted items or trash, you’ll find the link under ‘Past purchases’ when you log in to your member account.
There’s a limit of five (5) downloads per product purchased, after which your download link will become inactive. You will most likely only need to download your product once. You can then transfer the product to various digital devices from your PC or Mac.
You can view past purchases in the confirmation email and the order receipt supplied at the end of your transaction. You can also log in to your member account at any time and view descriptions of past purchases.
Product availability and requests
We’re dedicated to powering the digital learning revolution and ensuring the widest possible range of quality digital educational products is available to you through our site. We also encourage customers to contact us with details of new products they recommend or would like to be made available on our site.
To inform us of a product, please use the Contact Us
form and supply the following information:
- Exact title (including edition number, country edition etc.) .
- Published date (if available)
- Education category (Primary, Secondary, University or Vocational & Trade)
We cannot guarantee the title will be supplied to TeachingShop.com
by the publisher, but we will certainly put in a request. In addition to contacting us
, you can also get in touch with the publisher directly and encourage them to feature the title on TeachingShop.com
Sharing reviews, articles and videos
You can help other customers make an informed decision by submitting your review on a particular product. Just follow these simple steps:
- Search for the product you wish to review and click on the product title or image. .
- Scroll down to the ‘Customer Reviews’ tab, and click on the yellow ‘Write a Review’ button.
- Follow the instructions to log in to your account, or register as a member.
- To start writing your review, create a title and give the products a rating from one to five stars.
- Write your feedback in the box below and, if you wish, give yourself a nickname so people recognise your future reviews.
To add comments to other reviews, click the ‘Helpful’ or ‘Not Helpful’ buttons beneath the review. Please use the ‘Report’ link to notify TeachingShop.com of unsuitable reviews.
To submit a video review, send the YouTube link via our Contact Us form
, remembering to include the link to the relevant product page on TeachingShop.com.
Please ensure all individuals featured in your video have given their consent for the video to be posted on TeachingShop.com.
The TeachingShop.com blog
features loads of great articles to support, inform, entertain and educate our four teaching and learning communities.
You can share your own lesson ideas and tips, teaching experiences and study techniques by adding a comment to a blog post or submitting an article and/or video.
If you’d like to be featured in our blog you’ll need to create your own TeachingShop.com member account using the link at the top of the page. Once you are logged in to your account, click the ‘Share Ideas & Feedback’ link and fill in the form to submit your article. If you are submitting a video with your form, please ensure all individuals featured in your video have given their consent for the video to be posted on TeachingShop.com
Publishers and authors
Please see our Publishers & Authors
page to find out more about how you can give your digital education products exposure to teachers and students the world over.